September 29, 2023 - Russia-Ukraine war live: drone hits Russian power substation near border, says governor; rocket hits Mykolaiv city

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You Might Like � � � � � � � � � Don't like ads? Go ad-free with TradeBriefs Premium From the Editor's Desk Stop Trying to Delight Your Customers The notion that companies must go above and beyond in their customer service activities is so entrenched that managers rarely examine it. But a study of more than 75,000 people interacting with contact-center representatives or using self-service channels found that over-the-top efforts make little difference: All customers really want is a simple, quick solution to their problem. The Corporate Executive Board’s Dixon and colleagues describe five loyalty-building tactics that every company should adopt: Reduce the need for repeat calls by anticipating and dealing with related downstream issues; arm reps to address the emotional side of customer interactions; minimize the need for customers to switch service channels; elicit and use feedback from disgruntled or struggling customers; and focus on problem solving, not speed. Continued here TradeBriefs: Newsletters for Decision-Makers! Our advertisers help fund the daily operations of TradeBriefs. We request you to accept our promotional emails. Want the newsletters, without the promotional mailers? Get an (ad-free) subscription to TradeBriefs Premium for just $4 per month. Access to premium content | No advertisement mailers Work Russia-Ukraine war live: drone hits Russian power substation near border, says governor; rocket hits Mykolaiv city Alexander Bogomaz, governor of Russia’s Bryansk region, claimed on Telegram that electronic warfare had been used to down a Ukrainian drone on the approach to the city of Bryansk. “There were no casualties or damage. Operational and emergency services are on site,” he wrote. Work Brazil touts climate credentials as Amazon deforestation falls — but draws criticism over oil bet     \"What we need are actions which avoid us reaching this tipping point. So, it is a time for everybody to act. People need to act, companies need to be more responsible and governments need to change their stances.\" Work Raskin Spots 'A Lot' Of Republican Alarm After Biden Impeachment Inquiry 'Failure'     By entering your email and clicking Sign Up, you\'re agreeing to let us send you customized marketing messages about us and our advertising partners. You are also agreeing to our Terms of Service and Privacy Policy. Work Why Is Venice Not On The List Of Endangered World Heritage Sites?     A: Right now we are working on 37 different projects of all sizes. We contribute to the local economy by hiring restorers who work on such projects as buildings, frescoes, mosaics, paintings and sculpture. We have four staff members here and five in New York City. With our partners, such as the Italian Ministry of Culture, we keep going, restoring and safekeeping the past. Work Say What?!? Jeanine Pirro Blurts Out Most Bizarre Impeachment Analysis Yet     By entering your email and clicking Sign Up, you\'re agreeing to let us send you customized marketing messages about us and our advertising partners. You are also agreeing to our Terms of Service and Privacy Policy. Work EEOC sues Tesla, alleging widespread racist harassment of Black workers, retaliation against those who spoke out     According to a statement sent to CNBC by the federal agency, the EEOC is seeking \"compensatory and punitive damages, and back pay for the affected workers, as well as injunctive relief designed to reform Tesla\'s employment practices to prevent such discrimination in the future.\" Work Lizzo's Lawyers Deny Allegations In Dancers' Lawsuit And Agree To Jury Trial     By entering your email and clicking Sign Up, you\'re agreeing to let us send you customized marketing messages about us and our advertising partners. You are also agreeing to our Terms of Service and Privacy Policy. Work WHOOPS! GOP Lawmaker Accidentally Burns Trump With 'Freudian Slip' For The Ages     By entering your email and clicking Sign Up, you\'re agreeing to let us send you customized marketing messages about us and our advertising partners. You are also agreeing to our Terms of Service and Privacy Policy. Work BofA reveals the global stocks that tend to outperform when the U.S. dollar rises     Work The Gamble: Can Genetically Modified Mosquitoes End Disease?     But until São Tomé has a governing body to whom the team can submit the reams of data it has amassed while studying the country’s ecology and mosquitoes — like the green ones the project tracked across Príncipe — it has no way of knowing if its method will work in the wild. A lab-bred, lab-tested mosquito is not a wild one. Will the team’s modified ones be appealing to potential wild mates? Will they be as successful in finding food and shelter? The team has no way of knowing. Work Sean Hannity Has Surprising Take On Taylor Swift Criticism     By entering your email and clicking Sign Up, you\'re agreeing to let us send you customized marketing messages about us and our advertising partners. You are also agreeing to our Terms of Service and Privacy Policy. Work Automakers grow frustrated over pace of UAW negotiations as new strike deadline looms     The company said it has not hired any outside workers to replace striking UAW members: \"Only current employees who are protecting our business and third parties making pick-ups and deliveries as they normally would are entering our facilities.\" Work Boeing CEO says travel demand recovery is 'more resilient' than he imagined     \"We have a giant robust market growing at a very healthy pace,\" he said. \"So by 2050, honestly, having three competitors to satisfy that is it\'s not the worst thing in the world for for aviation. In fact, I view it as a good thing.\" Work 'No, Just No': CNN Anchor Puts Head In Hands Over Republican Moment     By entering your email and clicking Sign Up, you\'re agreeing to let us send you customized marketing messages about us and our advertising partners. You are also agreeing to our Terms of Service and Privacy Policy. Work Second GOP Primary Debate Views Hit An All Time-Low     By entering your email and clicking Sign Up, you\'re agreeing to let us send you customized marketing messages about us and our advertising partners. You are also agreeing to our Terms of Service and Privacy Policy. Work Clive Palmer to launch million-dollar ad blitz for no vote in voice referendum     The yes groups have long stated that their main ad blitz would occur in the referendum’s final two weeks, with a major campaign expected in the final fortnight. But sources have also consistently strongly downplayed claims from the no side that they had a $100m war chest. Work Ohio Football Coach Says He Was Forced Out After 'Nazi' Game Call     By entering your email and clicking Sign Up, you\'re agreeing to let us send you customized marketing messages about us and our advertising partners. You are also agreeing to our Terms of Service and Privacy Policy. Work Fox News Host Breaks Ranks With Critical Look At GOP's Biden Impeachment Hearing     By entering your email and clicking Sign Up, you\'re agreeing to let us send you customized marketing messages about us and our advertising partners. You are also agreeing to our Terms of Service and Privacy Policy. Work Queensland court awards temporary order prohibiting the naming of high-profile man accused of rape     “Given the publicity that the committal proceeding has attracted, there is a substantial risk that, unless a temporary order is made, media reports identifying the applicant as the defendant in the committal proceeding will be published as early at Tuesday 3 October 2023,” Justice Peter Applegarth wrote in the decision on Friday. Work What C.E.O.s Mean When They Talk About ‘Moats’     If you log on to Instagram every day, it’s probably because you like using the app, not because it is stopping you from joining, say, Snapchat. That sort of moat is both a huge boon for investors in Meta (Instagram’s parent company) and usually safe from antitrust scrutiny — and the ire of economists. Work Nick Weatherhead’s The Supreme Agency Is Experimenting With Fashion And Streetwear     Weatherhead concludes, “As an agency, there really isn’t anyone else like us, we’re really in the trenches with our clients each and every day. We move differently from traditional agencies because we take the time to understand our clients, their cultures, and ecosystems. We only take on clients that we align with personally to ensure we understand, live, and better represent their business.” Work 'Monkey Christ' opera makes a hero of woman who botched Spanish fresco     "She's just a good person. You can look up lots of adjectives to describe her but I think the one that describes her best is 'good'. It's a word that's used so lightly that we don't realise what it means." Work Lockdown Ends at Army Base in Hawaii, But Search Continues for Armed Man     John Yoon reports from the Seoul newsroom of The Times. He previously reported for the coronavirus tracking team, which won the Pulitzer Prize for Public Service in 2021. He joined The Times in 2020. More about John Yoon Work California to fast food workers: Your minimum wage just got raised by nearly $5 to $20 per hour     © 2023 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice | Do Not Sell/Share My Personal Information | Ad Choices FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. FORTUNE may receive compensation for some links to products and services on this website. Offers may be subject to change without notice.S&P Index data is the property of Chicago Mercantile Exchange Inc. and its licensors. All rights reserved. Terms & Conditions. Powered and implemented by Interactive Data Managed Solutions. Work Ocasio-Cortez Spots Biden Hearing Moment That Shows Republicans Know It's ‘Cooked’     By entering your email and clicking Sign Up, you\'re agreeing to let us send you customized marketing messages about us and our advertising partners. You are also agreeing to our Terms of Service and Privacy Policy. Work Top Biden Aides Questioned in Inquiry Into Handling of Documents     Glenn Thrush covers the Department of Justice. He joined The Times in 2017 after working for Politico, Newsday, Bloomberg News, The New York Daily News, The Birmingham Post-Herald and City Limits. More about Glenn Thrush Work Trump Could Lose Trump Tower (and Other Properties) in Fraud Case     Rukmini Callimachi is a four-time Pulitzer Prize finalist. Before joining The Times in 2014, she spent seven years reporting from Africa for The Associated Press. More about Rukmini Callimachi Work France faces court action over widespread use of racial profiling     He said: “For more than a decade this has been an issue in the public debate; at least two presidents [François Hollande and Macron] took a position on it, yet the situation hasn’t changed.” Work Rotterdam hospital was warned of shooting suspect's 'psychotic behaviour' - reports     He had been convicted for animal cruelty after abusing his pet rabbit and prosecutors said in their letter that his acts had been filmed by a neighbour. It was not yet clear whether the neighbour was the person he shot. Work These States Aim To Keep Iconic National Parks Open Amid Possible Government Shutdown     By entering your email and clicking Sign Up, you\'re agreeing to let us send you customized marketing messages about us and our advertising partners. You are also agreeing to our Terms of Service and Privacy Policy. Work Woman Lets Her Middle Finger Do The Talking As Republican Official Rants     By entering your email and clicking Sign Up, you\'re agreeing to let us send you customized marketing messages about us and our advertising partners. You are also agreeing to our Terms of Service and Privacy Policy. Work One Village, Two Houses — and a New Tactic to Win the War on Mosquitoes     “When we do surveys in communities about what method people want, they ask: Can the government help us through this last step? I have made this effort, now can we get a little push so that we can install maybe screens on the window or the door?” Work UK Treasury minister defends tax plans amid pressure from Tory backbenchers     Hunt said: “The best way to continue this growth is to stick to our plan to halve inflation this year, with the IMF forecasting that we will grow more than Germany, France, and Italy in the longer term.” Work Campaigners call for more energy support for vulnerable households     They said that \"three million households expected to benefit from the £150 Warm Home Discount\", while \"millions of vulnerable households will receive up to £900 in further cost of living payments\". Work Administrative Appeals Tribunal members will be forced to reapply for jobs after Labor stacking claims     The member, Michael Manetta, said the decision was “completely incompatible with the rule of law” and warned it “undermines the impartiality and independence of the tribunal”. The AAT deputy president, Karen Synon, denied acting improperly. Work Cadia goldmine: Newcrest pleads guilty to breaching clean air regulations     “Our very strong aim is never to be penalised and to always be in compliance,” she said. “For us, it’s really very important that we comply with regulations, that we are a good community neighbour and that we have that proactive positive relationship for decades to come.” Work Mercedes-Benz First To Gain U.S. Approval For Level 3 Automated Driving System     The dawn of a new age in automotive transportation is upon us, marked by Mercedes-Benz\'s significant stride into the future of mobility. The unveiling of the Drive Pilot system signifies more than just a technological feat; it illuminates the potential and promise of self-driving vehicles. As industries worldwide shift their focus toward sustainable and autonomous transportation, this milestone by Mercedes-Benz serves as a testament to the transformative possibilities that lie ahead. This breakthrough, transitioning from Level 2 to Level 3 automation, not only positions Mercedes-Benz at the forefront of automotive innovation but also offers a tantalizing glimpse into a future where roads are safer, commutes are stress-free, and the line between driver and passenger starts to blur. For enthusiasts, experts, and everyday consumers alike, this is truly an exhilarating moment, signaling the boundless potential of the next frontier in mobility. Work Croydon stabbing: boy, 17, charged with murdering 15-year-old Elianne Andam     “She was only 15 and had her whole life ahead of her, with hopes and dreams for the future. All those dreams have now been shattered. Our lives have fallen apart, along with that of our wider family. We ask the media to please respect our privacy as we try to grieve the short life of our beautiful child.” Work Australia news live: Penny Wong refuses to release documents related to Qatar Airways decision     I said this week, that culture and [a] changing in culture in Tasmania is absolutely paramount. And if culture in this state is to change it requires leadership and accountability. And I intend, of course, [to] demonstrate that and that accountability starts at the top with myself as premier. Work HS2: Unions call for emergency summit on rail line's future     In June, a statement to Parliament said £22.5bn had been spent on the London to Birmingham leg so far while £2.3bn had been spent on preparing other sections, on measures such as buying up land. TradeBriefs Publications are read by over 10,00,000 Industry Executives About Us  |  Advertise Privacy Policy  |  Unsubscribe (one-click) You are receiving this mail because of your subscription with TradeBriefs. 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