AI Chatbots Are The New Job Interviewers | Using AI to Build Stronger Connections with Customers | There's a First World. There's a Third World. What's the Second World?

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You Might Like � � � You Might Like � � � � � � � � � Don't like ads? Go ad-free with TradeBriefs Premium AI Chatbots Are The New Job Interviewers    In early June, Amanda Claypool was looking for a job at a fast-food restaurant in Asheville, North Carolina. But she faced an unexpected and annoying hurdle: glitchy chatbot recruiters. A few examples: McDonald’s chatbot recruiter “Olivia” cleared Claypool for an in-person interview, but then failed to schedule it because of technical issues. A Wendy’s bot managed to schedule her for an in-person interview but it was for a job she couldn't do. Then a Hardees chatbot sent her to interview with a store manager who was on leave — hardly a seamless recruiting strategy. “I showed up at Hardees and they were kind of surprised. The crew operating the restaurant had no idea what to do with me or how to help me,” Claypool, who ultimately took a job elsewhere, told Forbes. “It seemed like a more complicated thing than it had to be,” she said. (McDonald’s and Hardees didn’t respond to a comment request. A Wendy’s spokesperson told Forbes the bot creates “hiring efficiencies,” adding “innovation is in our DNA.”) Continued here Using AI to Build Stronger Connections with Customers    As companies learn to use generative AI to create value, there’s a risk that they take the wrong approach when applying the technology to the customer experience. In fact, research shows AI can help boost customer satisfaction when it’s used to offer customers more personalized solutions or to help human employees provide better service than they would without the technological assist. Some examples of companies experiencing early success with this are in the financial services industry. The surge of generative artificial intelligence (AI) applications is spurring exciting innovations and consumer experiments, but it also worries many people who are concerned about data privacy or only being able to communicate with a company through a bot. These concerns are especially acute in industries where customer interactions and data privacy are critical, such as banking or healthcare. Continued here You Might Like � � � � � � � � � There's a First World. There's a Third World. What's the Second World?    We often hear about the plights of the Third World, and most of us have our share of First World problems. But is there something in between—a Second World? Today, people use the terms First or Third World to rank the development of countries or the strength of their economy. This is a pretty recent development, and veers away from the original usage of the terms, which were coined during the Cold War as part of a rough—and now outdated—model of geopolitical alliances. The Cold War and the creation of NATO (a military and collective defense alliance formed by the U.S. and its western allies) and the Warsaw Pact (a defense treaty between several communist states in Eastern Europe) roughly divided the major world powers into two spheres with differing political and economic structures—east versus west, communist versus capitalist, the U.S. versus the USSR—with the Iron Curtain in between them. Continued here

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