 | From the Editor's Desk
How to Work with Someone Who Creates Unnecessary Conflict Conflict at work comes in many forms. Good conflict, the kind that is healthy, pushes us to be better as people and communities. Most organizations need more good conflict, not less. But sometimes, conflict can become malignant. It hijacks precious time, trust, and energy, turning allies against each other and distorting reality. This is what's known as "high conflict," the kind that takes on a life of its own, and eventually, leaves almost everyone worse off.
What causes high conflict? I spent four years investigating this question, following people who were stuck in all kinds of miserable feuds, personal and professional. One pattern, common to every instance I've seen, is the presence of conflict entrepreneurs. These are people who inflame conflict for their own ends. Sometimes they do this for profit, but more often for attention or power. They don't exist in every organization, but, according to my research, they seem to be more common in certain workplaces, such as hospitals, universities, and political or advocacy organizations.
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